Getting profiles back into welcome-flow after changing profile filters

Hi ​@Nikita Schuitemaker ,

Thank you for sharing the query with community!

If you’ve updated your flow filters and noticed that existing profiles skipped upcoming emails, this is a common situation — but there’s a simple, effective workaround:

Recommended Approach: Use Segments + Campaigns

1. Build targeted segments for each stage:
   Example:

   • Received Email #1

   • Did not receive Email #2

   • No orders placed

2. Send the missed email to those profiles through a one-off campaign.

This way, you can ensure no one misses important touchpoints without needing to duplicate or rebuild the flow.
 

Hope this helps! 

​@Nikita Schuitemaker,

I agree with the above suggestions you received, and if you’re looking to add these people into flows, rather than send one-off campaigns to them, ​@damondidier’s suggestion is the way to go.

To add on, when you create these segments, you might want to add in some time-based conditions, to ensure that no old profiles who didn’t receive an email in the flow for one reason or another enter the flow. For example, your first segment can have the definition:

Received email at least once in the last 7 days where message equals Email 1

AND

Received email zero times over all time where message equals Email 2.

Doing this will ensure that only those new profiles that were filtered out will be affected. You’d also want to set the date range and names of the emails in the segment to whatever applies to your situation. Let me know if I can answer any additional questions!