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Contributor I
May 24, 2024
Solved

Having trouble with setting up tap to text on sign up form

IM new in klaviyo and I'm having issue at the sending region option while setting my SMS opt-in in the sign up forms.

 

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    Taylor Tarpley
    Community Manager
    May 24, 2024

    Hi there @James Ozoukata, 

     

    Welcome to the Community! Happy to help! 

     

    You’re probably seeing this message as the tap to text feature might not be available for your location. The tap to text feature is only available for countries that have the SMS branded sender ID feature, which means the numbersis able to not only send SMS messages, but receive them as well. 

     

    This feature is only available for the following countries and sending numbers:

    • UK
    • Ireland
    • Denmark
    • Netherlands
    • France
    • Australia

     

    Hope this helps!

    -Taylor 

    1 reply

    Taylor Tarpley
    Community Manager
    Community Manager
    May 24, 2024

    Hi there @James Ozoukata, 

     

    Welcome to the Community! Happy to help! 

     

    You’re probably seeing this message as the tap to text feature might not be available for your location. The tap to text feature is only available for countries that have the SMS branded sender ID feature, which means the numbersis able to not only send SMS messages, but receive them as well. 

     

    This feature is only available for the following countries and sending numbers:

    • UK
    • Ireland
    • Denmark
    • Netherlands
    • France
    • Australia

     

    Hope this helps!

    -Taylor