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Contributor I
July 5, 2024
Solved

Having trouble with unsubscribe

  • July 5, 2024
  • 3 replies
  • 259 views

I put the unsubscribe link in the bottom but when I test and click on it I get a this message. How can I fix this so the link works?

 

    This topic has been closed for replies.
    Best answer by Kylie W

    Hi @WaltersWish 

    Thank you for your question in the Klaviyo Community, I am happy to help 😊

    This message is a placeholder message because you are clicking on the Unsubscribe link while you are in Preview Mode (aka testing the Flow or email Campaign).

    This can also occur for ‘Manage Your Preferences’ too, in case you test this.

    As long as the hyperlink is: {% unsubscribe_link %} 
    then you’ll be fine.

    If you truly want to test it, you can create a List with you and your testing email addresses in and send it to yourself. Then you’ll need to duplicate/clone this campaign to send to the correct segment or list.

    I hope this helps!

    Kylie

    3 replies

    Kylie W
    Partner - Silver
    Kylie WAnswer
    Champion & Partner
    July 7, 2024

    Hi @WaltersWish 

    Thank you for your question in the Klaviyo Community, I am happy to help 😊

    This message is a placeholder message because you are clicking on the Unsubscribe link while you are in Preview Mode (aka testing the Flow or email Campaign).

    This can also occur for ‘Manage Your Preferences’ too, in case you test this.

    As long as the hyperlink is: {% unsubscribe_link %} 
    then you’ll be fine.

    If you truly want to test it, you can create a List with you and your testing email addresses in and send it to yourself. Then you’ll need to duplicate/clone this campaign to send to the correct segment or list.

    I hope this helps!

    Kylie

    Berridge Strategy Group, Your eCommerce Partner - eCommerce results, without the Complexity | Klaviyo Partner & 2024 Klaviyo Community Champion | www.berridgestrategy.com
    Contributor I
    July 7, 2024

    Huge help thank you!

    Contributor I
    October 3, 2024

    Hi, do you know and could you tell me if this same code works for multiple languages?

    Thanks