Help with email campaign background image

Question

I am hoping someone can help with an email background image issue. Each time I preview the newsletter, the image shows up. However, when I send the test email, the image does not appear on the computer, but does appear when I read it on my phone. So strange!

In the Inbox · Accepted Answer

Hi @acdctThank you for posting your question in the community! Quick question. What email client or web-client are you using to view the email on Desktop?Background images do not always render on different email clients based on how they render the email code.For example, Outlook is notorious for not rending background images.Litmus has a great chart for what clients do and do not render background images.https://www.litmus.com/blog/the-ultimate-guide-to-background-images-in-emailIf you verified the client should render, then we can troubleshoot further, but from an initial guess, my suspicion is the email client doesn’t render the background image.I hope this helps!@In the Inbox

acdct · Answer

Hello - I’m using gmail.com on the computer. This is the third monthly newsletter I’ve sent, but the first time I have ever had this issue. The very strange thing is that when I open with Outlook, it first asks me to allow external images but then when I click to allow, it does render. In Gmail, I have it set to always allow external images. And also, as mentioned, when I view it on an iphone the background image does render as well.

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