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Contributor II
Feb 21, 2024 10:05 AM UTC
Solved

High Bounce Rate. Blocked by Spamhouse, but not listed in their blacklist.

Hi community!

For one of my recent email campaigns the bounce rate was over 3% which is absolutely unusual for this account. Most of the bounces were on comcast.net domain. In the bounce reason I have a lot of “blocked by Spamhaus”. So I checked the IP reputation on Spamhaus and it says “not listed”. 

This specific bounce reason also happens for other domains, including hotmail.com.

How should I approach this?
Thank you!

This topic has been closed for replies.
kaila.lawrence
Community Manager
Feb 22, 2024 6:46 PM UTC

Hey there, @olenaseveryn! This is definitely a concern our Deliverability team should investigate further for you and check under the hood. Please reach out to Support and you’ll be routed to the correct team 😁 

1 reply

kaila.lawrence
Community Manager
Community Manager
Feb 22, 2024 6:46 PM UTC

Hey there, @olenaseveryn! This is definitely a concern our Deliverability team should investigate further for you and check under the hood. Please reach out to Support and you’ll be routed to the correct team 😁