High Bounce Rate - Verizon Media Group

Question

I’m experiencing an extremely high bounce rate from the Verizon Media Group. And looking at the recipient activity in my latest campaign, the majority of emails that (soft) bounced were @bigpond.net.au, @westnet.com.au and @iinet.com.au. I’m assuming there is a correlation between Verizon Media Group and these addresses, but can anyone shed light on what might be going on here? Or does anyone have advice on how to remove these accounts once and for all?

Maxbuzz · Accepted Answer

Hello @Christie89We have seen same issues with Bigpondas well. I would suggest reach out to someone in deliverability team inTelstra (owner of Bigpond) and work with them to fix this. Meanwhile, I would suggest suppressing any email where you see bounces.westnet.com.au and @iinet.com.au are owned by TPG telecom. They recently announced that they are shutting down their email service and existing users on those emails have options to migrate to a paid service. I am assuming which a lot of people are not going to do.https://support.tpg.com.au/tpg-email-messaging-companyThis also effects all customers using ozmail.com.au and internode.com.au domain

Sign up

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials