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Marty17
Contributor II
Contributor II
April 18, 2023
Solved

How can I manage customer e referral link options missing in my Partner Portal?

  • April 18, 2023
  • 4 replies
  • 223 views

Hi guys, can you help me please?

I can’t find the Manage customer e Referral Link Options in my Partner Portal Profile. I need to solve as soon as possibile to register my client inside.

Can you help me please?

I didn’t understand how the unborading process works in the partner portal..maybe I’m missing to do something in the process..

Thank you for your great help!

    This topic has been closed for replies.
    Best answer by Taylor Tarpley

    Hi @Marty17

     

    Okay, i’m tracking with you, thanks for pointing that out! 

     

    Have you tried these troubleshooting steps: 

    • logging out then back in
    • logging in with a different browser or via incognito

     

    In the mean time, I will share this with the team! 

     

    Thank you for being a member of the Community! 

    -Taylor 

    4 replies

    Taylor Tarpley
    Community Manager
    Community Manager
    April 19, 2023

    Hi @Marty17

     

    Thanks for sharing your question with us! 

     

    A user had a similar question recently that was solved recently that can give more insight in to this! You can also email the partner support handle whenever you have a question: partners@klaviyo.com!

     

    Thanks for participating in the Community!

    -Taylor 

    Marty17
    Contributor II
    Marty17Author
    Contributor II
    April 19, 2023

    Hi Taylor,

    thank you for your answer!

    I didn’t resolve the issue, cause the question is different: I can’t see the “manage customer” and “referral link” tabs in my portal. 

    You can see in the photo.

    I’ve sent an email to  partners@klaviyo.com but they didn’t answer me..

    I don’t know how to resolve it..I have clients that I need to sign in. 

    What do you suggest me? thank you very much for your help!

     

    Marta Pizzuti
    Taylor Tarpley
    Community Manager
    Community Manager
    April 21, 2023

    Hi @Marty17

     

    Okay, i’m tracking with you, thanks for pointing that out! 

     

    Have you tried these troubleshooting steps: 

    • logging out then back in
    • logging in with a different browser or via incognito

     

    In the mean time, I will share this with the team! 

     

    Thank you for being a member of the Community! 

    -Taylor 

    Marty17
    Contributor II
    Marty17Author
    Contributor II
    April 21, 2023

    Hi Taylor, thank you for your answer.

    I create then a totally new partner account..cause I could not resolve it and I sent several emails to partners@klaviyo.com  but I didn’t receive any solution and answer to the problem.

    Thank you again, I appreciate your help! 

    Marta Pizzuti