how can we see what customers bought from campaign emails

Forum|Forum|4 years ago
April 1, 2022
3 replies
1459 views

Hi Experts,

Wanted to know if there is way to run a custom report for email campaigns to know which product did the customer ordered through the email campaign.

I know it can be seen by checking indiviual campaign.

But wanted to know is it possible to run for a month/week.

Thank you for your Help :)

This topic has been closed for replies.

Best answer by alex.hong

Hi @Mel,

The campaign performance report will only tell you the number of customers rather than the individual profiles that have purchased a specific product. Klaviyo can’t get that granular just yet on a mass-scale. But you can do individual campaign > product for this information.

You could also look into product performance report for more granularity on specific products as documented here, but that won’t be catered to a specific campaign and instead just the product in general across all mediums.

Thank you!
Alex

alex.hong

Klaviyo Alum

Hi there @Mel,

Thanks for posting your question to the Community.

I would recommend checking out our Campaign Performance Report article where you can create reports for your campaigns based on certain properties and even set time frames.

Thanks!
Alex

M

MelAuthor

Contributor II

Hi @alex.hong

Thank you for taking your time to reply to my question.

I have tried the Campaign Performance Report.

I even get the number of products ordered in each campaign.

The only thing it does nt mention is which products where ordered.

Thank you for your help & suggestion

Mel!

alex.hongAnswer

Klaviyo Alum

Hi @Mel,

The campaign performance report will only tell you the number of customers rather than the individual profiles that have purchased a specific product. Klaviyo can’t get that granular just yet on a mass-scale. But you can do individual campaign > product for this information.

You could also look into product performance report for more granularity on specific products as documented here, but that won’t be catered to a specific campaign and instead just the product in general across all mediums.

Thank you!
Alex

Sign up

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials