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How come I do not receive the double opt in email?

  • March 3, 2024
  • 1 reply
  • 487 views
C
Contributor II
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I set up a “subscribe” page for an opt in, then it redirects to a fillout survey form. 

It does redirect just fine but..

 

The double opt in email never gets triggered or sent. 

I am unsure why that is or how to fix the issue. I checked my promotions folder, it’s not there either. Anyone know what could be going on? 

Thanks.

Best answer by stam_marko

Hi Codi,

There’s the first thing I’d check:

  1. In which list have you been subscribed? Is it the Newsletter one?
  2. Whatever list that is, enter it, then Settings > Consent
  3. Review the settings for Double or Single sign in.

 

Let me know if that helped,
Stam

1 reply

stam_marko
Expert Problem Solver II
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  • stam_marko
  • Expert Problem Solver II
  • 62 replies
  • Answer
  • March 3, 2024

Hi Codi,

There’s the first thing I’d check:

  1. In which list have you been subscribed? Is it the Newsletter one?
  2. Whatever list that is, enter it, then Settings > Consent
  3. Review the settings for Double or Single sign in.

 

Let me know if that helped,
Stam

Here for the fun of it | stam@retenso.com


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