How do you set up a flow for returned items?

Hi there,

Thanks for sharing your question with us! Love to hear you’re trying to automate your return order process. 

Most integrations have a metric such as ‘Refunded Order’ in their in-house metrics. Similar to a post-purchase flow, as long as the event data is being passed along with the trigger, you can use event variables in the email, as you do with Abandon cart flow emails, to tag and dynamically populate for each customer! 

I’d recommend checking out these helpful Community threads on installing these variables into your emails!

Thanks for sharing your question in the Community!

-Taylor