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how long for sending domain to verify

Forum|Forum|2 years ago
February 2, 2024
10 replies
763 views

We just finished up a sending domain this AM. How long should we expect it to be sitting in ‘pending’?

If it continues to remain that way what is the best way to go about checking to make sure all the appropriate DNS has been input?

Thanks

This topic has been closed for replies.

Best answer by kaila.lawrence

Hey @TopGate, “mail” is a subdomain usually used for your regular email communication purposes so you should not use that for your email marketing. Definitely switch it back to “send.”

Since Shopify is your DNS provider, this is an issue you’ll need to work out with them. However, there are a couple things we can still double check:

With CNAME records, you must use the Static routing option in Klaviyo. Shopify doesn’t accept NS records which uses the Dynamic routing option. Please confirm you have selected Static routing within Klaviyo.

Please show us all your record inputs on the Shopify side (block out your API key!!!) so we can match them character by character.

kaila.lawrence

Community Manager

Hey @laminxben! What’s the status of this now? Domain authentication can take up to 48 hours so you should be all set by now, but let me know if you’re still having an issue.

T

TopGate

Hi - i have the same query ‘pending’ has been the status for 5 days

M

Maxbuzz

Partner

Hi - i have the same query ‘pending’ has been the status for 5 days

It shouldn’t take more than 72 hours

Could you please share your DNS configurations?

https://theforms.pro

T

TopGate

Hi Maxxbuzz - they are as below

Setup within Shopify where the domain is owned/managed

M

Maxbuzz

Partner

Hi Maxxbuzz - they are as below

Setup within Shopify where the domain is owned/managed

Sorry, I meant the DNS changes you have made in Shopify

https://theforms.pro

T

TopGate

I am still struggling to resolve this issue - i have tried Shopify help and Klaviyo help and nobody can seem to provide an answer as to why this wont verify

T

TopGate

I updated the sending domain to mail. in Klaviyo and in Shopify - still no luck.

kaila.lawrenceAnswer

Community Manager

Hey @TopGate, “mail” is a subdomain usually used for your regular email communication purposes so you should not use that for your email marketing. Definitely switch it back to “send.”

Since Shopify is your DNS provider, this is an issue you’ll need to work out with them. However, there are a couple things we can still double check:

With CNAME records, you must use the Static routing option in Klaviyo. Shopify doesn’t accept NS records which uses the Dynamic routing option. Please confirm you have selected Static routing within Klaviyo.

Please show us all your record inputs on the Shopify side (block out your API key!!!) so we can match them character by character.

T

TopGate

Thanks for your reply Kaila.

I have adjusted this back to ‘send’ and applied all of the settings again - and it worked!

kaila.lawrence

Community Manager

@TopGate Amazing! Super glad to hear that. I know you have a couple threads open on this topic so I’m going to close the loops there with this thread.

Have a wonderful rest of your week!

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