How to edit the "Confirm your subscription" email?

Thank you David for your quick response!

Thanks for forwarding the info with your product team. Can you please inform me once it’s done?

Have a great day!

Best,

Tina

Hello @tina.merconic,

I’ll be sure to update this thread when I have any available updates from our Product Team regarding rephrasing of the translated version of the double opt-in disclaimer message!

Have a great day!

David

Hi David,

I also have a question concerning the text in the confirmation mail. On my website, people can leave their email to receive a free download via mail. In the form, in order to be GDPR compliant, people can optionally subscribe for our newsletter as well.

However, when they choose not to subscribe for the newsletter but only want to receive the free download, they get this automatic confirmation mail that states that they subscribe to a list. This is very confusing, because they just chose not to get subscribed to a mailing list. Is there an option to change this?

Kind regards,
Sophie

Hello @nomlyfoods,

I believe the confusion here pertains to how GDPR consent is collected within your signup form. For  starters whenever a subscriber fills out and submits a form, the form is designed to add contacts to the list associated with it. There wouldn’t be a behavior that would exclude a contact from being added to the associated list by having a field selected or not selected within the form. For this reason, those contacts who fill out your form, but do not select this specific field to be added to your newsletter would still be sent the double opt-in confirmation email requesting if they would like to confirm their subscription to your list.

Like with any Klaviyo signup forms, these GDPR fields are collected as profile properties and would not effect how the form’s intended function was. I would suggest taking a look at the Guide to Collecting GDPR Compliant Consent and Frequently Asked Questions About GDPR Help Center articles to learn more about collecting GDPR compliant consent and how to use Klaviyo forms to comply with this.

In addition, if your contacts have not opt-ed into receive email marketing materials from you then having contacts share their email address and sending them an email with a download link for your material wouldn’t make sense. Instead, I would suggest having a specific page on your website allow contacts to download your material and simply allow your signup forms to collect newsletter subscribers. 

I hope this helps!

David

Hi David,

Thanks for your reply. I figured it out by adding another list in Klaviyo, and only subscribers who gave consent will move into this second list.

Actually I do think that it makes sense to offer a free download combined with the possibility to subscribe, because the free download is an incentive for people to act. Just asking people to subscribe for you newsletter is not very attractive in itself and won't stimulate an action.

So I think it's worth further investigation to see whether your software can support this. Both the ability to modify the confirmation mail as well as the option to set this up more easily.

Kind regards,

Sophie

Hey @nomlyfoods,

So glad to hear that you were able to figure out a solution that works for you!

As mentioned in a previous post in this thread, because these confirmation emails pertain to collecting consent there are limits to the what can and cannot be edited. I’l share your feedback with our Product Team as I believe it could certainly help them in future endeavors!

Have a great day!

David

Are there any news @david.to ?

Hey @Sebum,

At present there aren’t any updates I can provide pertaining to this request. What I can share is that our Product Team is aware of the request and is categorizing this request as a product enhancement that has been brought to the appropriate team to further explore improving upon. 

Thanks for being a part of the Klaviyo Community!

David

Hey David,

Currently I’m thinking to build all my e-mail newsletter on klaviyo, but without being able to have a proper German translation for the confirmation mail, that doesnt really make sense. Could you please check with the team asap, if they can make those changes? Otherwise we need to use another service, which I’d like to avoid.

Thanks!

Hey @edgar111,

As aforementioned, at present there aren’t any available updates I can share. However, I will be sure to provide an updates to any news I may hear from our internal Product Team regarding the translations of the confirmation emails. 

Really appreciate your patience as our team work towards improving Klaviyo!

David