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Problem Solver I
November 5, 2020
Solved

How to edit the "Confirm your subscription" email?

  • November 5, 2020
  • 42 replies
  • 31993 views

Dear community,

 

when a user is signing up for our newsletter, he automatically gets an email with the subject “Confirm your Subscription” and a link within the mail to confirm. I need to edit the content of the mail into German and add some features. Does anybody know how to do this? 

Thanks and best wishes,


Marcel

    This topic has been closed for replies.
    Best answer by sipcult

    Solution: You can find the form under 

    Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation

    42 replies

    Contributor II
    December 18, 2021

    Hi David,

    I'm in a similar situation ad Edgar where I first want to do all communication in Dutch and can’t change the fields. 

    David To
    Klaviyo Employee
    Klaviyo Employee
    December 20, 2021

    Hey @Shots Fired,

    I would suggest subscribing to this post as we’ll provide an update once we receive news from our Product Team regarding this feature request for an ability to edit the language in the confirmation email fields more adequately. 

    David

    Contributor II
    December 21, 2021

    Thank you David, will do.

    I understand you want to be GDPR complaint, of course so do we. As templates have language in settings can’t we find a solution using default text/fields/templates which are filled based on the language of the template?

    This way you stay in control, but give us the flexibility to use more than one language.

    Warmest regards,

    Peter

    PS: If you need assistance with the transaltions, let me know

    Contributor II
    December 21, 2021

    Actually that already works!!!

    When I change the language to Dutch, the default fields are translated to Dutch, so works for me ;)

    Contributor I
    December 24, 2021

    Hi David, we also urgently need to adjust the German translation. It doesn't work at all the way you have translated it by default. Please give us the opportunity to adapt the text modules.

    Cheers

    Jannis

    David To
    Klaviyo Employee
    Klaviyo Employee
    December 28, 2021

    Hello @PAPERLY,

    Our Product Team is aware of the strong outpour of requests to improve the translation of the confirmation pages. We’ll be sharing any updates regarding this feature enhancement as soon as any additional information is made available to us!

    David

    Contributor II
    January 4, 2022

    Hello everybody,
    this thread of comments was really helpful to understand something more about the Confirmation email set up, but I do have another question.
    Where can I set up the Subject line and Preview line of the Confirmation email?
    Thanks a lot in advance
    Aline

    David To
    Klaviyo Employee
    Klaviyo Employee
    January 4, 2022

    Hey @Aline,

    At this time, you would not be able to rename the subject line or set a preview text of the confirmation email. This is because the email pertains to collecting consent and has limited editing capabilities to be as transparant to your recipients as possible. 

    David

    Contributor II
    January 5, 2022

    Hey @Aline,

    At this time, you would not be able to rename the subject line or set a preview text of the confirmation email. This is because the email pertains to collecting consent and has limited editing capabilities to be as transparant to your recipients as possible. 

    David

    Hey David,
    thanks for your quick answer. Ok, I see, so with which subject line would the confirmation mail go out? Would it be an english one for all accounts or would it be in the language I’ve set up for each country account?
    Thanks!
    Aline

    Contributor I
    January 5, 2022

    @David To,

    we just registered for Klaviyo and wanted to move everything over from another provider but honestly this will be the reason why we won’t. 

    You have to give us the opportunity to change the text in this email. The translation is wrong and this feels like a big joke to me that we can’t change your wrong translations.