How to find the emails that are bouncing

Question

Hello everyone! Can someone tell me how to quickly view which email address are bouncing (soft bounce) and not yet been suppressed? There’s a place to see the email addresses that are actually suppressed, but for those that have just had a soft bounce and haven’t been suppressed yet, I can’t find a place to easily see those or filter for those. Yes, I can manually go in and check the report for each website newsletter sign-up to see if they got the email welcome letter or if it bounced, but we have hundreds of emails already, and I don’t want to have to keep manually checking each one. I feel like there’s got to be a quick way of doing this, but I’ve searched and googled and I’m just not finding it. Can anyone help?

Thanks so much!

ArpitBanjara · Accepted Answer

Hey @smagsThank you for posting your question here in the communityAn easy way to do this is to create a segmentYou can further filter out profiles if they hard bounced or soft bounced.Or if you want to check number of profiles who bounced from a campaign or flow, you can do that as well,I hope that helpsCheersArpit

DavidV · Answer

Hi @smags,The answer from @ArpitBanjaraabove shows you exactly how to get the list of email addresses which is helpful. I would recommend looking at more recent soft-bounces if you’re looking to build out suppression of these profiles - sometimes there’s a good reason an email soft-bounced (for example - my inbox is full), and you wouldn’t want to suppress someone who didn’t receive an email 6 months ago but is receiving them fine now.Klaviyo will automatically suppress profiles if they’ve soft bounced 7 times in a row. More info on that in this blog post.One thing I thought I would also highlight is the Deliverability Dashboard- this will show you total numbers and reasons for bounces. In the Score tabit will recommend you specific actions that you can take.Hope that helps!ThanksDavid

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