How to Import Customer Photos from Stamped Reviews to Klaviyo Reviews?

Question

Hi Klaviyo Team and Community,We’ve successfully migrated product reviews from Stamped.io to Klaviyo using the CSV import, but noticed that none of the review photos were transferred.Is there a way to import review images from Stamped into Klaviyo — either in bulk or manually linking them to existing reviews?If not, is there a recommended workaround to retain visual review content, such as reuploading or reposting key reviews with images?Any guidance or best practices would be appreciated.Thank you!

Byrne C · Accepted Answer

Hi ​@Yul,When you imported your reviews into Klaviyo, did the CSV file containing the reviews have a column containing the links to the images? If so, were these images on working, publicly available URLs? If the images weren’t in the file, or weren’t on working URLs, it would make sense that they wouldn’t upload into Klaviyo.Additionally, after the upload occurred, and you reviewed the mapping of the fields in the CSV file, did each field, including the image field appear accurately mapped? It might be worth double checking the above, or also checking out our guide on how to import reviews from another platform. That being said, if you did already check for all this, we can take a closer look to determine why this is happening!-Byrne

Yul · Answer

Hi ​@Yul,When you imported your reviews into Klaviyo, did the CSV file containing the reviews have a column containing the links to the images? If so, were these images on working, publicly available URLs? If the images weren’t in the file, or weren’t on working URLs, it would make sense that they wouldn’t upload into Klaviyo.Additionally, after the upload occurred, and you reviewed the mapping of the fields in the CSV file, did each field, including the image field appear accurately mapped? It might be worth double checking the above, or also checking out our guide on how to import reviews from another platform. That being said, if you did already check for all this, we can take a closer look to determine why this is happening!-ByrneThanks for your response.You're right — in the original CSV file, the photo column only included file names, not working public URLs. After your suggestion, I tested by updating a few entries with valid image links and re-uploaded the CSV. However, I received a "review duplicated" error. It seems these reviews were already imported into Klaviyo earlier (via Shopify sync), but without images.Now I’d like to upload just the missing images for those existing reviews already in Klaviyo. What’s the best way to do that? Can I update existing reviews with new image URLs, or do I need to delete them first and re-upload fully with images?Would appreciate your guidance on how to proceed correctly.

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