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How to import two unique contacts with the same phone number and no email?

  • February 12, 2024
  • 1 reply
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Hi,

We have an interesting case where we have data coming from our source that contains two unique individuals who are not related (ie not a couple) and have no emails associated with either person.

 

Klaviyo does not allow for importing two individuals with the same phone number and no email via CSV or by manually changing the contact info to match an existing phone number. So, is there any way to create two separate profiles (different names, etc) with no email address and that share the same phone number?

Thanks!

Best answer by kaila.lawrence

Hey @bkelley98! This is an interesting case! Can you go into more detail about your use case and how you intend to use this data in Klaviyo? How do two unrelated people have the same phone number? 

1 reply

kaila.lawrence
Community Manager
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  • Community Manager
  • 498 replies
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  • February 13, 2024

Hey @bkelley98! This is an interesting case! Can you go into more detail about your use case and how you intend to use this data in Klaviyo? How do two unrelated people have the same phone number?