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Contributor III
March 10, 2023
Solved

How to make sure sign-up forms are shown only once

  • March 10, 2023
  • 11 replies
  • 1278 views

Hello,

We currently use sign-up forms (announcements/pop-ups) to inform our customers about promotions and freebies. However, we cannot seem to find how to make sure the form is only shown once. 

Although we have switched on the button "don't show again after submitting or closing..." the fly-out or pop-up keeps on popping up when visiting another page during the same session/visit.

Are we missing something?

Kind regards,
Lien - content creator for Mamzel 

Best answer by Taylor Tarpley

Hi @Lien Mamzel

 

I can explain the confusion, happy to clarify further! 

 

Essentially, I shared this bit of info to explain if your form is set to display to all visitors, but keeps popping up, despite targeting rules, to your non-Klaviyo customers, and therefore non cookied users, that is the expected behavior for forms in certain parts of the world! Whether or not a user has accepted cookies and how a form will target non cookied users is related as a form will not recognize who the visitor is and therefore know how to behave if they haven’t been identified by Klaviyo.

 

You can learn more about that in this part of the targeting section of our form documentation 

 

-Taylor

11 replies

Contributor I
June 4, 2025

Hi there! I have a different issue - my sign up form that is embedded in the footer is shown twice on SOME pages (refund policy, shipping policy etc). Could anyone help please?