How to pay a billing by myself during support's holiday?

Forum|Forum|3 years ago
November 24, 2022
1 reply
85 views

As My account was suspended because of credit card issue. For now, We can fix it and we can use the credit card to pay. Today I try to find a Pay now button but it doesn’t exist. So I try to contact Klaviyo support but they’re all in holiday.

So If I would like to reopen my account today what should I do ? Or I have to wait support that will be active on 25 Nov? Do you have any solution?

This topic has been closed for replies.

Best answer by Dov

Hi @Pakorn K,

Thanks for sharing this with us.

I can see you were able to connect with one of our support reps yesterday - we do still keep some of our support team online over the Thanksgiving holiday.

It looks like you were able to resolve this by retrying the transaction via the payment history tab.

Thanks for being a community member.

DovAnswer

Klaviyo Alum

Hi @Pakorn K,

Thanks for sharing this with us.

I can see you were able to connect with one of our support reps yesterday - we do still keep some of our support team online over the Thanksgiving holiday.

It looks like you were able to resolve this by retrying the transaction via the payment history tab.

Thanks for being a community member.

DD

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