How to test pop-ups on my site?

Forum|Forum|2 years ago
March 11, 2024
2 replies
846 views

I am on WordPress. I installed the Klaviyo plugin, configured it, and connected my site with my Klaviyo list.
I created a pop-up that triggers at around 25 seconds and also as an exit-intent.

When I go to my site and wait for the 25 seconds (or more), or when I try to exit the site, no pop-up shows up.

How can I troubleshoot to identify what may be wrong?

As the site is new, I am still in the free tier of Klaviyo, and do not have access to their chat support.

Thank you.

This topic has been closed for replies.

Best answer by Spark Bridge Digital LLC

Hey @AndreCosta, try viewing your website in an incognito window!

Also your pop-up may be set to hide from current Klaviyo profiles, so if you sign-up, it’ll stop showing to you after that. You can turn that filter off during testing but be aware it’ll show to all other returning visitors as well.

Hope that helps!

Spark Bridge Digital LLCAnswer

2025 Champion

Hey @AndreCosta, try viewing your website in an incognito window!

Also your pop-up may be set to hide from current Klaviyo profiles, so if you sign-up, it’ll stop showing to you after that. You can turn that filter off during testing but be aware it’ll show to all other returning visitors as well.

Hope that helps!

Klaviyo Champion | Your Email Marketing BFF

A

AndreCostaAuthor

Contributor I

Thank you, @Spark Bridge Digital LLC.
Your instructions really helped. Everything is working as designed!

Much appreciated.

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