Contributor I

Solved

i have an issue with the welcome popup

Forum|Forum|1 year ago
November 14, 2024
5 replies
135 views

i have this issue that when my popup shows with the image i added on it and press X to close it, it shows again without the image so i have to press X twice for it to go, anyone having the same issue or have had the same issue?

Sign-up forms

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Best answer by retention

Hi @youwhatsup, welcome to the community!

I haven’t seen this behavior before. Do you have multiple Signup Forms that are Live with the same Targeting/Behavior rule? For example, did you duplicate the Form and turned both of them Live?

retentionAnswer

2025 Champion

Hi @youwhatsup, welcome to the community!

I haven’t seen this behavior before. Do you have multiple Signup Forms that are Live with the same Targeting/Behavior rule? For example, did you duplicate the Form and turned both of them Live?

Joseph Hsieh // retentioncommerce.com // X: @retention

ali786

Expert Problem Solver I

never happened to me. But as mentioned make sure no duplicate signup form are live and can check this box to avoid showing multiple forms at same time.

ali raza -🔎www.aliXemail.com

Y

youwhatsupAuthor

Contributor I

yes i have 2, one for mobile alone and one for desktop alone, could it be the issue?

Y

youwhatsupAuthor

Contributor I

never happened to me. But as mentioned make sure no duplicate signup form are live and can check this box to avoid showing multiple forms at same time.

Hi @youwhatsup, welcome to the community!

I haven’t seen this behavior before. Do you have multiple Signup Forms that are Live with the same Targeting/Behavior rule? For example, did you duplicate the Form and turned both of them Live?

yes i have 2, one for mobile alone and one for desktop alone, could it be the issue?

retention

2025 Champion

@youwhatsup - if you have two separate signup form, one for Desktop and one for Mobile. For Desktop signup form, make sure the “Targeting and behavior → Display → Devices → Display on” is properly set to “Desktop only”. And on the Mobile, it is set to “Mobile only.”

In other words, make sure the Desktop shows only on Desktop and Mobile only shows on Mobile - that might be why you have two popups if they are both on “Both desktop and mobile.”

See here:

Joseph Hsieh // retentioncommerce.com // X: @retention

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