If/then logic working for desktop preview but not mobile

Question

Hi everyone! One of the brands that I partner with includes assorted gifts and add-ons with every purchase. For the Abandon Checkout email, I want to include a preview image of the main item they added to cart, not one of these extra gifts or add-ons.I was able to come up with code that works perfectly when I view the test email on desktop, but for some reason it still shows the add-on when I view the email from my mobile Gmail app. Does anyone know if there’s any way to make conditional logic mobile compatible?This is what I have so far:

{% if not 'Digital Gift Card' in event.extra.line_items.0.product.title and event.extra.line_items.0.product.title != 'Shipping Insurance' and event.extra.line_items.0.product.title != 'Secrets For The Closest Shave (eBook)' and event.extra.line_items.0.product.images.0.src %}

{% elif not 'Digital Gift Card' in event.extra.line_items.1.product.title and event.extra.line_items.1.product.title != 'Shipping Insurance' and event.extra.line_items.1.product.title != 'Secrets For The Closest Shave (eBook)' and event.extra.line_items.1.product.images.0.src %}

{% elif not 'Digital Gift Card' in event.extra.line_items.2.product.title and event.extra.line_items.2.product.title != 'Shipping Insurance' and event.extra.line_items.2.product.title != 'Secrets For The Closest Shave (eBook)' and event.extra.line_items.2.product.images.0.src %}

{% elif not 'Digital Gift Card' in event.extra.line_items.3.product.title and event.extra.line_items.3.product.title != 'Shipping Insurance' and event.extra.line_items.3.product.title != 'Secrets For The Closest Shave (eBook)' and event.extra.line_items.3.product.images.0.src %}

{% else %}

{% endif %}

Omar · Accepted Answer

Hi @nikkiwombwell,It's been a long while I have worked on this case but the main issue you have with this setup is that if more than 4products are bought it won't take the 5 product into account.In regards to your question:The rendering of the email happens before sending - the logic is removed from the email you receive so deducting that information means you might have different mobile and desktop versions configured in Klaviyo - check the display options tab to make sure.Hope it helpsOmar Lovert//Polaris Growth//Klaviyo Master Platinum PartnerWe helpwith e-commerce growth through CRO, Klaviyo and CVO

nikkiwombwell · Answer

@OmarThanks so much! I hadn’t edited the code properly in the mobile version so I just went in and had the desktop version show for both!As for only checking the first 4 items, my thought process was that since I’m only checking for 3 add-on items total, if the first 3 items are all add-ons, the 4th one must be something else.Either way it’s working perfectly now on mobile and desktop! Thank you for your help!

Sign up

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials