Im so new I havent even sent an email out yet

Forum|Forum|2 years ago
September 11, 2023
4 replies
163 views

Hello!

Just started using Klayvio today! I am brand new at my company and have just got my new work email. I am working on my first email to send our through Klaviyo and sent a test email to my gmail account.

It was filtered into my “promotions” tab! How on earth could they figure that out? My email is brand new, klaviyo is brand new… was it the subject line? The preview text? How can I aviold this in the future?

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Best answer by David To

Hello @Kbyington,

Adding to the great point’s that @Bobi N. called out, I would recommend checking out our Understanding Gmail's tabbed inbox Help Center article which explains this further.

Overall, landing in the promotion’s tab isn’t bad and is completely normal behavior.

I would also suggest checking out past Community posts on this topic such as the ones I’ve shared below:

David

Bobi N.

Champion & Partner

@Kbyington

Promotion tab is still counted as inboxed email and yes gmail place emails there mostly because of subject, preview and also the content of the email since they are filtering all of those..

Head Email Marketing Technician at Flowium

David ToAnswer

Klaviyo Employee

Hello @Kbyington,

Adding to the great point’s that @Bobi N. called out, I would recommend checking out our Understanding Gmail's tabbed inbox Help Center article which explains this further.

Overall, landing in the promotion’s tab isn’t bad and is completely normal behavior.

I would also suggest checking out past Community posts on this topic such as the ones I’ve shared below:

David

Omar

2025 Champion

@Kbyington like @David To suggested I would also suggest to read up to how to make sure you're covering the basics. You could also always hire a specialist that can directly help you.

Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner

We help with e-commerce growth through CRO, Klaviyo and CVO

Helping E-commerce brands maximize Lifetime Value & Profits with Klaviyo, CRO & CVO - Get your free Audit - https://link.polarisgrowth.com/free-audit

chelsgrove

Partner - Gold

@Kbyington not the answer you are looking for ( @David To @Omar @Bobi N. did a great job with that!) I just came to say, Welcome to Klaviyo!! 🎉

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