Hi @Weaverc,
Apologies for the delay here. Have you referenced this Help Article? It should help get you down the right path. I would first recommend that you double check the event variables by following the steps below:
- From the template editor, click Preview and Test
- Under Preview data source, click Event
- From the dropdown menu, select the event that will trigger the message you’re building
- Scroll through the Event properties to find the property you’d like to include
- Click the property name to copy the variable
- Paste the variable into a text block or text editor
- Remove the curly brackets (i.e., {{ and }}) from around the variable, as well as any filters
- Use the variable that remains in your show/hide condition
Let me know if other questions come up!
~Chloe