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Contributor III
April 20, 2024
Solved

Images are broken on the Featured Reviews Carousel after updating product images in Shopify

  • April 20, 2024
  • 1 reply
  • 187 views

After updating my product images in Shopify, the images in the Featured Reviews Carousel show as broken. The images are showing correctly in the preview while editing the shopify page, but fail in the browser. Clearing the browser cache and history does not fix the issue, which is happening in both Chrome and Safari.

    This topic has been closed for replies.
    Best answer by Sujal

    Hi @PhantasieArts!

    Sounds like your updated product images aren't reflecting in the Featured Reviews Carousel. Here's what to try:

    1. Shopify Cache: Sometimes Shopify's cache holds onto old versions. Force a full cache refresh in Shopify settings (https://avada.io/shopify/docs/clear-cache.html).

    2. Klaviyo Cache: Clear your browser cache and refresh the page.

    3. Time for Update: Allow a little time for the carousel to update with the new images.

    4. Klaviyo Support: If the issue persists, consider contacting Klaviyo support, as they can investigate further.

    These steps should help get those updated product images showing in the carousel!

    1 reply

    Sujal
    Expert Problem Solver II
    SujalAnswer
    Expert Problem Solver II
    April 21, 2024

    Hi @PhantasieArts!

    Sounds like your updated product images aren't reflecting in the Featured Reviews Carousel. Here's what to try:

    1. Shopify Cache: Sometimes Shopify's cache holds onto old versions. Force a full cache refresh in Shopify settings (https://avada.io/shopify/docs/clear-cache.html).

    2. Klaviyo Cache: Clear your browser cache and refresh the page.

    3. Time for Update: Allow a little time for the carousel to update with the new images.

    4. Klaviyo Support: If the issue persists, consider contacting Klaviyo support, as they can investigate further.

    These steps should help get those updated product images showing in the carousel!

    Sujal Shrestha | www.theklientx.com