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Contributor I
April 17, 2023
Solved

Instagram Feed Issue

  • April 17, 2023
  • 2 replies
  • 245 views

Hi,

 

I’ve integrated an Instagram feed into one of my email flow designs, however, the images are just coming through as box placeholders.

Does anyone know how to fix this?

 

 

    This topic has been closed for replies.
    Best answer by Ashley I.

    Hi @ZackGurd,

    Welcome to the Community! 

    This likely means your feed URL was either not set up correctly or the required access permissions have expired. This is usually due to one of two main reasons: you are using Instagram legacy API, or you are using a third-party app.

    If your Instagram web feed relied on this Legacy API, or relied on a third-party app that was built using Instagram's Legacy API, these feeds will no longer work. You can find more details on this here: What to do if your feed relies on the Instagram legacy API

    If you are using a third-party app to pull in your Instagram feed, I would recommend reaching out to their support team to help troubleshoot. 

    You can also check out the Best Answer is this thread where some other alternatives were discussed:


    --

    Hope this helps!

    -- Ashley Ismailovski

    2 replies

    Ashley I.
    Partner - Platinum
    Ashley I.Answer
    2025 Champion
    April 17, 2023

    Hi @ZackGurd,

    Welcome to the Community! 

    This likely means your feed URL was either not set up correctly or the required access permissions have expired. This is usually due to one of two main reasons: you are using Instagram legacy API, or you are using a third-party app.

    If your Instagram web feed relied on this Legacy API, or relied on a third-party app that was built using Instagram's Legacy API, these feeds will no longer work. You can find more details on this here: What to do if your feed relies on the Instagram legacy API

    If you are using a third-party app to pull in your Instagram feed, I would recommend reaching out to their support team to help troubleshoot. 

    You can also check out the Best Answer is this thread where some other alternatives were discussed:


    --

    Hope this helps!

    -- Ashley Ismailovski

    Ashley Ismailovski, Klaviyo Champion & Director of Email Marketing at SmartSites https://www.smartsites.com/
    popsmash
    Active Contributor III
    Active Contributor III
    April 17, 2023

    Hi @ZackGurd!

    Can you right click one of the images to copy the image URL then paste it here?

    POPSMASH: Making marketing personal at https://www.popsmash.com