I am trying to switch from using shopify to shift4, however, my sign up forms and emails are not being triggered. What do I need to do to get it to work? I have already integrated Shift4 with klaviyo. I have also disabled my shopify integration.
Solved
Intergration with Shift4
+3Best answer by Brian Turcotte
Hi
May I ask if you can confirm that you added the Klaviyo onsite tracking per the Help Center article here?
This is what enables Klaviyo forms to load on your site.
- Brian
+37Hi
When you say your signup forms are not being triggered, what do you mean by that exactly? Are the appearing on the site, but nothing happens when someone submits the form? Or are they not appearing at all?
- Brian
+37Hi
May I ask if you can confirm that you added the Klaviyo onsite tracking per the Help Center article here?
This is what enables Klaviyo forms to load on your site.
- Brian
+3Yes, I have added the onsite tracking per the help article you provided. I didn’t realize you had responded back but through my own troubleshooting I have the form loading and working now. I have even tested to but sure that they are tracking as they should be. However, I did noticed that my metric don’t seem to be tracking as they should. This is what brought me back here to see your response. How do I force Klaviyo to record the metrics from my site?
I have already followed the following articles
Getting started with Shift4Shop
https://help.klaviyo.com/hc/en-us/articles/115005083107
Getting started with Klaviyo onsite tracking
https://help.klaviyo.com/hc/en-us/articles/115005076767
How to update Klaviyo after switching ecommerce platforms
https://help.klaviyo.com/hc/en-us/articles/360003124151
as you can see there are some sales
+3Hello everyone. Thank you all for your help I was able to figure out the problem. According to this Klaviyo help article https://help.klaviyo.com/hc/en-us/articles/7000906101019
- Shift4Shop
Order must have a status of 2 or 4 to trigger a Placed Order event
Around June, I created a custom status so my orders did not have a status of 2 or 4. Now that I have moved all of my past orders to the 4 status the flow is working now.
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