Inventory tracking issue with Shopify (Assistance Required)

Hello,
I was encountering an issue where Klaviyo was not populating with my products from Shopify and realized that it’s an inventory tracking issue.  I found a similar thread suggesting that I need customer service to alter a setting on the back end of my account so it doesn’t unpublish my products, but unfortunately I can’t reach an actual person via customer service since my account is too old. 

Is it possible to get a ticket opened to do this for me, since the virtual assistant seems unable to actually assist me?

Thank you!