Is it advisable to reach out to bounced subscribers?

Forum|Forum|2 years ago
November 3, 2023
3 replies
190 views

I’m new(ish) to Klaviyo - I’ve sent three broadcasts/campaigns and I’m shocked by the amount of bounced emails. All are soft bounces with the error: 554 5.7.0 Blocked

Thing is...I’ve looked at the list of subscribers and I know for a fact that there are over 30 on there that would want to hear from me.

Is it advisable to reach out to them using a different way? What to do about this?

Any help / advice would be appreciated.

Many thanks
Tanya

This topic has been closed for replies.

Best answer by Brian Turcotte

Hi @Apophyllite!

Before you reach out to bounced subscribers, I would recommend following the tips that our champion Katherine gives in the following thread, to warm up your sending infrastructure and clean your list:

Best,

Brian

bluesnapper

Champion & Partner

Welcome to the community @Apophyllite

Have you checked here in your account: https://www.klaviyo.com/analytics/deliverability/bounce-details to see reasons for the bounces?

Regards

Andy

https://bluesnapper.com - Klaviyo Champion '24 & Partner

A

ApophylliteAuthor

Contributor I

Welcome to the community @Apophyllite

Have you checked here in your account: https://www.klaviyo.com/analytics/deliverability/bounce-details to see reasons for the bounces?

Regards

Andy

Yes, my post mentions above - the code is: 554 5.7.0 Blocked - from what I can see, the email provider has blocked the email for what ever reason.

Brian TurcotteAnswer

Klaviyo Alum

Hi @Apophyllite!

Before you reach out to bounced subscribers, I would recommend following the tips that our champion Katherine gives in the following thread, to warm up your sending infrastructure and clean your list:

Best,

Brian

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