Hello community!
I’m an email marketer and recently a brand reached out saying that they’d like to start working on Klaviyo, but their account got blocked/denied because of their business model.
I wanted to ask: is there a way to appeal and change this decision or do they tend to be final? And if there is, would i need to get access to the brand Klaviyo account first to open a ticket?
The brand is very similar to https://www.forhims.com/ in terms of business model, they sell prescription treatments and have a team of professionals to prescribe them.
Thank you
Solved
Is it possible to appeal previously blocked accounts?
+2Best answer by Taylor Tarpley
Hi there
Welcome to the Community! Thanks for sharing your question with us!
If the brand was already disabled from having an account with our Compliance team, then that is a finalized decision. We have a public list of content we do not allow to be sent through Klaviyo, including pharmaceutical products, seen on our Acceptable Use Policy.
We apologize for the inconvenience!
-Taylor
+60Hi there
Welcome to the Community! Thanks for sharing your question with us!
If the brand was already disabled from having an account with our Compliance team, then that is a finalized decision. We have a public list of content we do not allow to be sent through Klaviyo, including pharmaceutical products, seen on our Acceptable Use Policy.
We apologize for the inconvenience!
-Taylor
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