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Contributor II
September 26, 2023
Solved

Is it possible to keep several accounts open at once?

  • September 26, 2023
  • 3 replies
  • 111 views

We have several multi accounts and it takes time to do a proper setup. We would like to be sure everything is named the same way but it is not possible to keep 2 different accounts open at the same time: in the account where you were last active, that's where the other session continues.

 

Is there a solution to this? I solve it now by adding an additional user to all accounts, but it's not practical.

    This topic has been closed for replies.
    Best answer by Taylor Tarpley

    Hi there @gogoLW

     

    Welcome to the Community! Happy to help! 

     

    I’m sorry this has proved an inconvenience for you!  Yes even though you have multiple accounts, you can only be in one account at a time for security reasons. While I’m sorry it breaks up your workflow,  security for our customers is our utmost priority!

     

    Thank you for participating in the Community!

    -Taylor 

    3 replies

    Taylor Tarpley
    Community Manager
    Community Manager
    September 26, 2023

    Hi there @gogoLW

     

    Welcome to the Community! Happy to help! 

     

    I’m sorry this has proved an inconvenience for you!  Yes even though you have multiple accounts, you can only be in one account at a time for security reasons. While I’m sorry it breaks up your workflow,  security for our customers is our utmost priority!

     

    Thank you for participating in the Community!

    -Taylor 

    gogoLWAuthor
    Contributor II
    September 27, 2023

    Hi @Taylor Tarpley thanks for your reply!

    While I think safety is hugely important, I don't understand why it should be a restriction in this case. Using 2FA, this should already be much less of an issue. It is not user-friendly at all. There are plenty of alternatives to still ensure security (e.g. when someone logs in from the same IP).

    Taylor Tarpley
    Community Manager
    Community Manager
    September 27, 2023

    Hi @gogoLW

     

    I appreciate your feedback and just shared this insight with our product team!

     

    -Taylor