Hi Tula,

Thanks for reaching out to the community - I’ll try my best to help you resolve this. 

Are you getting this message when trying to upload into one specific newsletter template? Have you tried starting a blank / new template and attempting to upload images? 

Hayley

Klaviyo-side issue, especially since you've tried multiple devices and browsers. Check if the image file size is too large—try compressing it with a tool like TinyPNG. Also, ensure you're not hitting Klaviyo’s storage limits. If the issue persists, try a different internet connection or VPN in case of network-related blocks. If none of that works, reach out to Klaviyo support—they might be experiencing server issues.

Hi Hayley,

Thank you for your response. I figured it out this morning. My iCloud was full, which meant, somehow, the photo files were being corrupted.

I was able to use those same photos on other apps and platforms, but forever reason, Klaviyo rejected them. I took screenshots of the corrupted photos and used those as the images in my newsletter.

Cheers,

Blake

​@Tula Woodworking - Just chiming in here, but it’s also possible that your images exceeded the size limits of Klaviyo causing it to error out. But glad you found a workaround!

Alas, the images were under the size limit. I just seems the platform is extremely sensitive.

UPDATE: With each email campaign, I have the same issues uploading images. I thought it was corrupted images. Nope. Yes, they are in the correct format and under the size limit. Yes, I have cleared my cache. Yes, I have tried other browsers. If you are having these same upload issues, the only resolution is to leave this platform. It’s unreal the level of glitchy-ness.

Same issue here. Very disappointing