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Klaviyo and bigcommerce sending domain setuo

Forum|Forum|2 years ago
February 8, 2024
16 replies
916 views

Is there any documentation on how to set this up correctly?
There is no clear description from klaviyo on how to do this.
I have followed the steps but thier is a lack of information.

I am on the fence about leaving Klaviyo anyway. so if I can’t get the help I will just switch.

I think its ridiculous that this is a requirement and there is no information on it.

This topic has been closed for replies.

Best answer by kaila.lawrence

EDIT: Our help documentation has been updated to include specific instructions for setting up a branded sending domain with BigCommerce as a DNS provider:

Klaviyo needs a true tutorial on this.

@Kyle_, there are dozens and dozens of domain providers which makes it impossible for Klaviyo (or any ESP) to provide a specific tutorial for every single one. Though the UI is different, the steps are still the same. Both Mai and I linked our step-by-step guide as well as our live training link where you can ask us specific questions for further help.

To both you and @primarytrainer, I want to reiterate that I understand this is frustrating. However, please keep in mind that we in the community are doing our best to guide you with the resources we have. We are not Support agents and cannot access your Klaviyo accounts, which is difficult when these domain issues are very account-specific. All answers are given with best intentions of helping you troubleshoot the issue and also learn how to resolve it in the future.

That said, with all the information we’ve walked through today, the issue is squarely on BigCommerce’s side. Klaviyo does not have anything to do with issues on BigCommerce’s platform, and therefore we can’t help you troubleshoot why a menu on BigCommerce is stuck loading or it won’t let you save the records. This is why our replies might seem unhelpful. The solution is beyond the scope of what we control.

Hopefully, Paxton’s solution above is useful to you as well! However, if it’s not, contact BigCommerce’s support team to troubleshoot this further. If they object for any reason please let us know why so we can figure out next steps.

Thank you for your understanding and continuing to communicate respectfully to everyone in the community.

Show previous replies

mai.tran

Klaviyo Employee

Sorry for the confusion @primarytrainer , I responded to both you and Kyle at the same time. I did go through your response in detail and mentioned the following:

I understand that you might have already tried this, but can’t save the DNS records inside BigCommerce. Both @kaila.lawrence and myself have escalated this internally with our deliverabilty team to see if we can troubleshoot this for you, so stay tuned!

A member of our Deliverability team has kindly proposed a solution above ^^^.

Thanks again for your patience,

Mai

Mai, Principal Education Specialist @ Klaviyo

kaila.lawrenceAnswer

Community Manager

EDIT: Our help documentation has been updated to include specific instructions for setting up a branded sending domain with BigCommerce as a DNS provider:

Klaviyo needs a true tutorial on this.

@Kyle_, there are dozens and dozens of domain providers which makes it impossible for Klaviyo (or any ESP) to provide a specific tutorial for every single one. Though the UI is different, the steps are still the same. Both Mai and I linked our step-by-step guide as well as our live training link where you can ask us specific questions for further help.

To both you and @primarytrainer, I want to reiterate that I understand this is frustrating. However, please keep in mind that we in the community are doing our best to guide you with the resources we have. We are not Support agents and cannot access your Klaviyo accounts, which is difficult when these domain issues are very account-specific. All answers are given with best intentions of helping you troubleshoot the issue and also learn how to resolve it in the future.

That said, with all the information we’ve walked through today, the issue is squarely on BigCommerce’s side. Klaviyo does not have anything to do with issues on BigCommerce’s platform, and therefore we can’t help you troubleshoot why a menu on BigCommerce is stuck loading or it won’t let you save the records. This is why our replies might seem unhelpful. The solution is beyond the scope of what we control.

Hopefully, Paxton’s solution above is useful to you as well! However, if it’s not, contact BigCommerce’s support team to troubleshoot this further. If they object for any reason please let us know why so we can figure out next steps.

Thank you for your understanding and continuing to communicate respectfully to everyone in the community.

T

travisday

Contributor I

Very same issues as above just now, and the attached was BigCommerce’s suggested solution:

Meanwhile, the CNAME setup was done in under a minute.

H

harmany

Contributor I

@travisday

sounds like you may have found a solution to the big commerce issue. i ahve the exact same run around for days. i am losing my mind. but i cannot get that article to come up. can you put a live link into the answer? I would so appreciate it. Klavio has been useless in this process, as has big commerce. thanks

kaila.lawrence

Community Manager

Hey everyone! I edited the answer to this thread to include the update we made to the help documentation specifically for BigCommerce. Please let me know if you’re still having trouble and details of what exactly isn’t working!

J

JD24

Contributor I

Can you post a link to the BC solution here @kaila.lawrence as I’m onboarding but have zero info that’s specific to BC, and I search in the Help centre & only get this: https://help.klaviyo.com/hc/en-us/articles/115000357752#h_01HCMT58PNVM37BM628JXP3GJJ

Omnisend did all this with handholding so I’m not confident in getting it right without specific instructions

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