Klaviyo and Magento 2 Integration Error: require is not defined

Question

So I’m currently helping a brand installing Klaviyo extension for their Magento 2 website. I sent them this guideline to install https://help.klaviyo.com/hc/en-us/articles/115005254348. They already finished the installation and setup, and contacts as well as Magento metrics have synced to Klaviyo.

However, there are 2 metrics, Viewed Product and Active on site are not being tracked. I checked for console on a product page and see this error “require is not defined” as below:

Not sure what would cause this error and how to fix it. Since I don’t have access to their Magento server so I have to tell their devs on how to fix it. This is an example product page that shows the error for their site btw https://yvesrocher.vn/vn/anti-age-global-night-care-pot-50ml-y119896.html.

Omar · Accepted Answer

Hi @alvin.nguyen,I would suggest checking the network tab to see if this event is fired and if not domReady seems like something you'd use with Google tag manager.In such a case I'd doublecheck if the event is firing in GTM.Omar Lovert//Polaris Growth//Klaviyo Master Platinum PartnerWe helpwith e-commerce growth through CRO, Klaviyo and CVO

Brian Turcotte · Answer

Hi @alvin.nguyen!I see that you have filed a ticket with Support for this issue, which would have been my recommended course of action given that this appears to be an isolated, account-specific issue.Best,Brian

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