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Klaviyo app for android says my email isn't registered

  • December 17, 2023
  • 1 reply
  • 108 views

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Hey. 

I can log into klaviyo on my chromebook, no problem, but when I download the app on my phone (I’ve tried two different phones, too) it just says that my email isn’t registered in their systems. And, of course it does, I log in to Klaviyo on chromebook all the time.

 

I really need to be able to work from my phone, and using the klaviyo web page on a phone is a literal nightmare, even worse if I try to access klavyio from inside the shopify app.

 

I really wish the Klaviyo app for phones would work. 

 

Anyone with the same problem?

Best answer by Taylor Tarpley

Hi @ingridanette

 

Welcome to the Community! Do you mind sharing what the app is called? Klaviyo doesn’t have an official app at this time.

 

We have received the feedback that accessing klaviyo from your phone isn’t the best experience. I am happy to share this feedback again 

 

Thank you for participating in the Community! 

-Taylor 

1 reply

Taylor Tarpley
Community Manager
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  • Community Manager
  • 2148 replies
  • Answer
  • December 19, 2023

Hi @ingridanette

 

Welcome to the Community! Do you mind sharing what the app is called? Klaviyo doesn’t have an official app at this time.

 

We have received the feedback that accessing klaviyo from your phone isn’t the best experience. I am happy to share this feedback again 

 

Thank you for participating in the Community! 

-Taylor