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Contributor I
December 17, 2023
Solved

Klaviyo app for android says my email isn't registered

  • December 17, 2023
  • 1 reply
  • 167 views

Hey. 

I can log into klaviyo on my chromebook, no problem, but when I download the app on my phone (I’ve tried two different phones, too) it just says that my email isn’t registered in their systems. And, of course it does, I log in to Klaviyo on chromebook all the time.

 

I really need to be able to work from my phone, and using the klaviyo web page on a phone is a literal nightmare, even worse if I try to access klavyio from inside the shopify app.

 

I really wish the Klaviyo app for phones would work. 

 

Anyone with the same problem?

    This topic has been closed for replies.
    Best answer by Taylor Tarpley

    Hi @ingridanette

     

    Welcome to the Community! Do you mind sharing what the app is called? Klaviyo doesn’t have an official app at this time.

     

    We have received the feedback that accessing klaviyo from your phone isn’t the best experience. I am happy to share this feedback again 

     

    Thank you for participating in the Community! 

    -Taylor 

    1 reply

    Taylor Tarpley
    Community Manager
    Community Manager
    December 19, 2023

    Hi @ingridanette

     

    Welcome to the Community! Do you mind sharing what the app is called? Klaviyo doesn’t have an official app at this time.

     

    We have received the feedback that accessing klaviyo from your phone isn’t the best experience. I am happy to share this feedback again 

     

    Thank you for participating in the Community! 

    -Taylor