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Problem Solver I
matteo7581
Problem Solver I
May 3, 2024
Solved

klaviyo does not create user profiles for purchases on shopify

  • May 3, 2024
  • 5 replies
  • 96 views

Hello everyone. I noticed that the latest purchases that occur on my shopify store are not synchronized with klaviyo. in short, klaviyo has stopped creating user profiles from purchases. can someone help me?

    This topic has been closed for replies.
    Best answer by matteo7581

    I didn't change anything, the system just stopped syncing. Anyway I solved it by resynchronizing everything. Thanks for the reply

    5 replies

    M
    Problem Solver I
    matteo7581Author
    Problem Solver I
    May 3, 2024

     

    kaila.lawrence
    Community Manager
    kaila.lawrence
    Community Manager
    May 8, 2024

    @matteo7581 When you first set up your integration, was everything syncing correctly? Have you changed any settings since implementing the integration?

    M
    Problem Solver I
    matteo7581AuthorAnswer
    Problem Solver I
    May 8, 2024

    I didn't change anything, the system just stopped syncing. Anyway I solved it by resynchronizing everything. Thanks for the reply

      kaila.lawrence
      Community Manager
      kaila.lawrence
      Community Manager
      May 9, 2024

      Perfect, that would have been my advice as well. Sometimes it just needs a quick refresh! :)

      M
      Problem Solver I
      matteo7581Author
      Problem Solver I
      May 9, 2024

      Thankyou dear 

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