I just setup for Klaviyo to send emails for order confirmations.
HOWEVER - emails are still being sent by Shopify (as well as Klaviyo)
AND - The Klaviyo emails aren’t displaying the entire order number. I have my Shopify order numbers setup to have a prefix, and the Klaviyo emails are skipping over it entire.
How do I correct these two issues?
Hey
Welcome to the community, happy to help!
Now that you have your Klaviyo transactional flow emails setup, I would suggest using the guide on how to disable notification emails in Shopify. Just as a friendly reminder, that order confirmation emails can only be turned off in Shopify-Plus accounts.
Second, you'll want to use {{ event.extra.customer.last_order_name }}to ensure that the entire order number is included.
Hope this helps!
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