Klaviyo only shows 7 email subscribers, whereas on my Shopify, I see 13 active subscribers. I checked all my settings - I removed double opt-in, I disabled/enabled integration. But Klaviyo is still not capturing all my subscribers. Why is this?
Hi
Is it possible that there were 6 subscribers that existed in your Shopify account prior to setting up your integration with Klaviyo? If so, that would explain why you are seeing fewer profiles in Klaviyo, because Klaviyo does not sync pre-integration subscribers from Shopify. These profiles would need to be manually imported in your Klaviyo account!
Another possibility is that you list was set to double opt in at one point, and there were 6 subscribers that never confirmed their subscription.
I would also suggest checking in your Shopify account to ensure that you integration is enabled! You can test this out by adding yourself as a subscriber to your Shopify account, and then checking to see that your profile was synced into Klaviyo successfully.
I hope this helps!
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
