+3Hi, I have successfully installed the Klaviyo review app, however, I am encountering an issue where the reviews are not being displayed on the product page. I kindly request your assistance in diagnosing and resolving this matter. (Please check the screenshot)
Best answer by Brian Turcotte
Hi
My apologies for the delay here! Can you please check if any review elements are hidden from your reviews list (e.g., review author, store reply, timestamp) if desired. To do so:
Since reviews should automatically appear on the product page, if this doesn’t resolve the issue, I would recommend to reach out to Support for this issue since it is likely account-specific.
Best,
Brian
+37Hi
May I ask what Shopify theme you are using? The instructions vary slightly depending on if you’re using a Shopify 2.0 or vintage theme:
If you’re unsure which type of theme your site uses, you can check here.
Best,
Brian
+37Hi
My apologies for the delay here! Can you please check if any review elements are hidden from your reviews list (e.g., review author, store reply, timestamp) if desired. To do so:
Since reviews should automatically appear on the product page, if this doesn’t resolve the issue, I would recommend to reach out to Support for this issue since it is likely account-specific.
Best,
Brian
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