+2hi, We are using the order confirmation flow. We are having issue on images upon receiving the email.
when the customer buys the mini it’s showing the full size bottle instead of the mini. How can we display the correct image when the customer receives the email confirmation. I used the template and did not change anything.
Best answer by Dov
Hi
Thanks for sharing this with us.
It sounds like your template may not be displaying the variant image for the product. If that is indeed the case, replace the following placeholder in the template: {{ item.product.images.0.src }} with this: {% if item.product.variant.images.0.src %}{{item.product.variant.images.0.src}}{%else%}{{item.product.images.0.src|missing_product_image}}{%endif%} . Using this conditional statement will allow the variant image to be displayed.
I’ll show you where to make this change in both the “classic” and “new” Klaviyo editors:
I hope that resolves the issue.
+61Hi
Thanks for sharing this with us.
It sounds like your template may not be displaying the variant image for the product. If that is indeed the case, replace the following placeholder in the template: {{ item.product.images.0.src }} with this: {% if item.product.variant.images.0.src %}{{item.product.variant.images.0.src}}{%else%}{{item.product.images.0.src|missing_product_image}}{%endif%} . Using this conditional statement will allow the variant image to be displayed.
I’ll show you where to make this change in both the “classic” and “new” Klaviyo editors:
I hope that resolves the issue.
+2Hi Dov!! thank you so much for the quick solution, yes you are indeed correct I’ve tried the code you’ve given its now displaying the variant image. 😀
Can i also ask about 3 more issue:
1. displaying the customer’s selected currency? cause now its showing our default currency is which is SGD. is there a way to show what the customer paid in their selected currency.
Please check photo for reference.
Thank you!
+61Hi
I would appreciate if you could start a separate thread on this topic so we could keep this one on topic. Happy to help address those questions in that thread.
Thanks for being a community member.
+1Hi,
I have tried the same way but still variant image is not visible.
Kindly help me to resolve this, as I tried all the possible ways.
Thanks in advance!
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