Klaviyo will Not Let Me Cancel

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For some reason Klaviyo will not let us cancel our account and we’re set to be billed for $11,000

They do not provide anywhere on the billing page to cancel our account

And they have no one on their support team reaching out

What do you guys suggest to help or someone we can reach out to?

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emma.owensAnswer

Community Manager

Hi @Krem Global !

I’m so sorry to hear that you were having trouble cancelling your account - I have double checked and it looks like you account is now pending cancellation!

For any other customers who are looking for guidance on how to close their account, please follow our guide here. Please note, only the Owner of the account will be able to close the account.

I hope this helps! :)