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Contributor II
November 1, 2023
Solved

Logo image not showing on mobile editor

  • November 1, 2023
  • 3 replies
  • 405 views

Hi,  

I’m trying to create a welcome email, but I noticed when I switched to the mobile editor my logo wasn't there. I randomly tried two logos in the desktop editor and that way it showed in my mobile editor?

Am I doing something wrong ?

 

    This topic has been closed for replies.
    Best answer by bluesnapper

    Welcome to the community @Certa 

    Have you checked if your original logo’s display options are set to ‘Desktop & Mobile’? If it’s set to to ‘Desktop’ it won’t display in the mobile preview (or for recipients on mobile devices).

    Regards

    Andy

     

    3 replies

    bluesnapper
    Partner
    Champion & Partner
    November 1, 2023

    Welcome to the community @Certa 

    Have you checked if your original logo’s display options are set to ‘Desktop & Mobile’? If it’s set to to ‘Desktop’ it won’t display in the mobile preview (or for recipients on mobile devices).

    Regards

    Andy

     

    https://bluesnapper.com - Klaviyo Champion '24 & Partner
    CertaAuthor
    Contributor II
    November 1, 2023

    Welcome to the community @Certa 

    Have you checked if your original logo’s display options are set to ‘Desktop & Mobile’? If it’s set to to ‘Desktop’ it won’t display in the mobile preview (or for recipients on mobile devices).

    Regards

    Andy

     

    Thanks so much, that fixed it.

    bluesnapper
    Partner
    Champion & Partner
    November 1, 2023

    Glad to hear that @Certa !

    Regards

    Andy

    https://bluesnapper.com - Klaviyo Champion '24 & Partner