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Logo image not showing on mobile editor

  • November 1, 2023
  • 3 replies
  • 300 views

Forum|alt.badge.img+2
  • Contributor II
  • 3 replies

Hi,  

I’m trying to create a welcome email, but I noticed when I switched to the mobile editor my logo wasn't there. I randomly tried two logos in the desktop editor and that way it showed in my mobile editor?

Am I doing something wrong ?

 

Best answer by bluesnapper

Welcome to the community @Certa 

Have you checked if your original logo’s display options are set to ‘Desktop & Mobile’? If it’s set to to ‘Desktop’ it won’t display in the mobile preview (or for recipients on mobile devices).

Regards

Andy

 

3 replies

bluesnapper
Partner
Forum|alt.badge.img+45
  • Champion & Partner
  • 784 replies
  • Answer
  • November 1, 2023

Welcome to the community @Certa 

Have you checked if your original logo’s display options are set to ‘Desktop & Mobile’? If it’s set to to ‘Desktop’ it won’t display in the mobile preview (or for recipients on mobile devices).

Regards

Andy

 


Forum|alt.badge.img+2
  • Author
  • Contributor II
  • 3 replies
  • November 1, 2023

Welcome to the community @Certa 

Have you checked if your original logo’s display options are set to ‘Desktop & Mobile’? If it’s set to to ‘Desktop’ it won’t display in the mobile preview (or for recipients on mobile devices).

Regards

Andy

 

Thanks so much, that fixed it.


bluesnapper
Partner
Forum|alt.badge.img+45
  • Champion & Partner
  • 784 replies
  • November 1, 2023

Glad to hear that @Certa !

Regards

Andy