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Contributor I
November 30, 2022
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Magento 2 integration issue - store is connected but data is not syncing

  • November 30, 2022
  • 1 reply
  • 762 views

Hi,

I am experiencing issues with integration. My developer has followed the installation guide for Magento 2 but my data is still not syncing (in the metrics tab) even though it says that my store is ‘connected’ when I am at the homepage.

What does ‘store connected’ really mean and could someone please point out what I should be looking at to ensure the integration is a successful one? Appreciate it, thank you!

    This topic has been closed for replies.
    Best answer by alex.hong

    Hi there @cailingsoh ,

    Welcome to the Community.

    This could be because your integration is having issues with the historic/periodic sync.

    Related articles:

     

    I would recommend contacting our Support team so they can get into your account.

     

    Thanks,

    Alex

    1 reply

    alex.hong
    alex.hongAnswer
    Klaviyo Alum
    December 1, 2022

    Hi there @cailingsoh ,

    Welcome to the Community.

    This could be because your integration is having issues with the historic/periodic sync.

    Related articles:

     

    I would recommend contacting our Support team so they can get into your account.

     

    Thanks,

    Alex