+3Hi, We’re having issues and have found that Magento 2 started checkout trigger is not syncing with Klaviyo. See below information:
We’re not sure if this is a widespread issue and/or steps we can take to solve asap.
Thanks,
Best answer by stephen.trumble
Hey
Welcome to the Klaviyo Community. We are so happy you found us to get some help!
I was able to see that Klaviyo Support has reached out to help solve this challenge. I hope they were able to fully solve your started checkout challenge! Thank you for coming to the Klaviyo Community!
+60Hey
Welcome to the Klaviyo Community. We are so happy you found us to get some help!
I was able to see that Klaviyo Support has reached out to help solve this challenge. I hope they were able to fully solve your started checkout challenge! Thank you for coming to the Klaviyo Community!
+1We are experiencing the same issue, This metric Started checkout is usually not syncing unless a customer is logged in to Magento when starting checkout. Most of our customers are GUEST, so we need help to fix this.
+37Hi
This is likely because of how Klaviyo identifies profiles - if the site visitor is never cookied in one of the following ways, Klaviyo is unable to track events since it can’t identify a profile to associate them with:
- Brian
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