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Contributor I
May 28, 2025
Solved

Manage Preferences page won't use the customized account-default page I created from Growth Tools

  • May 28, 2025
  • 1 reply
  • 66 views

I created a customized Manage Preferences page by:

  1. Going to Growth Tools
  2. Selecting “Account-default pages” under Customize for “Customize subscribe and preference pages”
  3. Created the page and let it save

Created a new flow and when I get an email through that flow, I am getting the default, uncustomized page. How can I ensure all campaigns and flows use the customized manage preferences I have created?

 

Edit: I had to go to the list and select the Reset to Default option under the Subscribe and Preferences page.

    Best answer by MANSIR2094

    Hello ​@PrakharS 

     

    It's a nice work customizing the page! To make sure all your campaigns and flows use that custom manage preferences page, just do this: 

    Go to each list you are using in flows or probably campaign then click subscribe & preference pages choose reset to default so it pull it newly customized default page.

    That tells klaviyo to use your account level custom version, not a separate one tied to the list you only need to do this once per list.  After that, all emails linked to those lists will show the right manage preferences page.

     

    Let me know if you find this helpful!

    1 reply

    MANSIR2094
    Expert Problem Solver IV
    Expert Problem Solver IV
    May 28, 2025

    Hello ​@PrakharS 

     

    It's a nice work customizing the page! To make sure all your campaigns and flows use that custom manage preferences page, just do this: 

    Go to each list you are using in flows or probably campaign then click subscribe & preference pages choose reset to default so it pull it newly customized default page.

    That tells klaviyo to use your account level custom version, not a separate one tied to the list you only need to do this once per list.  After that, all emails linked to those lists will show the right manage preferences page.

     

    Let me know if you find this helpful!

    Mansir Digital Portfolio