Hi Klaviyo community,
I'm hoping someone can help with what seems like a simple issue. I'm setting up a new abandoned cart flow for a new product, but the product title isn't populating correctly in the email.
For context, this is the product page I'm working with so you can see what I'm referring to:
https://modhello.com/merge-fellas/
The problem is with the merge tag `{{ item.product.title }}`.
In my email template, I have a line that says: "You left your {{ item.product.title }} behind!"
But in the test emails, it either shows up blank like "You left your behind!" or it breaks the subject line. The product name in my Shopify store is "Merge Fellas Unlimited Shake".
I've already checked the following:
- The product is synced correctly from Shopify.
- The feed is active.
- The same merge tag works for other, shorter product names.
My question is: Does Klaviyo have a known issue with longer product names or specific words in the title that might cause the merge tag to fail? Is there a character limit I'm missing?
Any advice would be greatly appreciated. This is holding up our launch.
Thanks!
