Multiple confirmation emails received

Forum|Forum|5 years ago
January 8, 2021
3 replies
315 views

Hello,

I’m on Shopify, and have disabled their double opt in. I am using my theme’s newsletter sign up form.

When testing email newsletter signs ups, I am getting 2 - 3 emails from Klaviyo. Strangely, from names aren’t all the same. You can see bdelow - they were sent at the same time.

How can I ensure customers only receive 1 email?

Thank you

This topic has been closed for replies.

Best answer by caroline

Hi there,

I touched base with our team and it looks like you’ve opened a ticket about this issue. The quadruplicated opt-in emails are a result of multiple JS snippets on your site that reference multiple Klaviyo accounts. Our Product Expert team will help you get this sorted out.

Best,

Caroline

carolineAnswer

Klaviyo Alum

Hi there,

I touched base with our team and it looks like you’ve opened a ticket about this issue. The quadruplicated opt-in emails are a result of multiple JS snippets on your site that reference multiple Klaviyo accounts. Our Product Expert team will help you get this sorted out.

Best,

Caroline

Caroline Lu