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Contributor I
July 15, 2023
Solved

My account got disabled today by the compliance team

  • July 15, 2023
  • 2 replies
  • 228 views

Hi All,

my account got disabled by the compliance team while we where following guidelines to always clean up our lists. 
can someone please help to understand the steps to re-enable our account urgently?

 

thank you!

 

Deborah

    This topic has been closed for replies.
    Best answer by Kylie W

    Hi @Debhanau 

    Thanks for reaching out to the Klaviyo Community!

    I can certainly understand that you would want to reactivate your account, as fast as possible.

    From previous mentions, when an account becomes disabled for any reason, the Klaviyo Compliance team should reach out to you regarding your account status. Members of that team will work with you directly towards the reactivation of your account.

    I am also aware that you can reach the right team who can help you by submitting a form here for Account Access https://help.klaviyo.com/hc/en-us/requests/new

    I hope this helps!

    Kylie

    2 replies

    Kylie W
    Partner - Silver
    Kylie WAnswer
    Champion & Partner
    July 16, 2023

    Hi @Debhanau 

    Thanks for reaching out to the Klaviyo Community!

    I can certainly understand that you would want to reactivate your account, as fast as possible.

    From previous mentions, when an account becomes disabled for any reason, the Klaviyo Compliance team should reach out to you regarding your account status. Members of that team will work with you directly towards the reactivation of your account.

    I am also aware that you can reach the right team who can help you by submitting a form here for Account Access https://help.klaviyo.com/hc/en-us/requests/new

    I hope this helps!

    Kylie

    Berridge Strategy Group, Your eCommerce Partner - eCommerce results, without the Complexity | Klaviyo Partner & 2024 Klaviyo Community Champion | www.berridgestrategy.com
    Taylor Tarpley
    Community Manager
    Community Manager
    July 21, 2023

    Hi @Debhanau

     

    Thanks for sharing this helpful info @Kylie W

     

    I can see that you were able to get in contact with our support team and clarify any miscommunications to get your account re-enabled. Happy to hear it! 

     

    -Taylor