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My button that is connected to a link cannot be opened

  • March 4, 2024
  • 3 replies
  • 96 views

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Good evening,

I wanted to ask you if anyone could help me with my current problem. My button, which is included in my email campaign and is linked to a link, cannot be opened.

Do any of you know what could be causing this?

Kind regards,
SAM

3 replies

retention
Partner - Platinum
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  • 2025 Champion
  • 1005 replies
  • March 5, 2024

Hi @Faber_Sam, welcome to the community!

To better help you, can you share a screenshot of the template or perhaps the link or setting that you put in the Klaviyo button?  Have you tested the URL to make sure its valid and well formed? 


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  • Author
  • Contributor I
  • 1 reply
  • March 6, 2024

Hello Joseph,

Thank your for your reply.

 

The link is https://main-chreschtbeemchen-formulaire.webflow.io/

I made some screenshot, you can look, probaly I have missed something?

I worked only with a Cat Button

 

Kind Regards,

 

Sam

 


Taylor Tarpley
Community Manager
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  • Community Manager
  • 2148 replies
  • March 21, 2024

Hi there @Faber_Sam

 

Popping in here to close the loop! 

 

After sharing the link and screenshots here, it seems like @retention was spot on! I clicked the link you want to add and can confirm that the link is broken as I got a 404 when I clicked it.

 

You should resolve the issue when you use a well formed link!

 

Thank for participating in the Community!

-Taylor