My email address was subscribed to 100+ email lists without consent

Forum|Forum|1 year ago
November 30, 2024
4 replies
94 views

Hi,

I’m a new Klaviyo customer and after installing the scripts this week we had two email address on our site get subscribed to 100+ mailing lists at legitimate retailers.

Our inboxes were flooded with marketing emails. They all appeared to be from Klaviyo and Sendgrid servers.

Has anyone ever had this happen before?

This topic has been closed for replies.

Best answer by ebusiness pros

Hi @nerdwithus2 - welcome to the Klaviyo Community!

I’m sorry to hear that happened, what a frustrating experience to have right as you get started with Klaviyo. This isn’t something I’ve seen happen before with any of my clients, so I’m looping in the Klaviyo Community team here - maybe they know more about what may have caused this. @stephen.trumble @chloe.strange @kaila.lawrence

Have you sent an email or chat message to Klaviyo support yet? They’ll be able to examine your account and identify if there’s something that went awry in the script installation that may have contributed to that…

Best of luck!

Gabrielle

ebusiness prosAnswer

2025 Champion

Hi @nerdwithus2 - welcome to the Klaviyo Community!

I’m sorry to hear that happened, what a frustrating experience to have right as you get started with Klaviyo. This isn’t something I’ve seen happen before with any of my clients, so I’m looping in the Klaviyo Community team here - maybe they know more about what may have caused this. @stephen.trumble @chloe.strange @kaila.lawrence

Have you sent an email or chat message to Klaviyo support yet? They’ll be able to examine your account and identify if there’s something that went awry in the script installation that may have contributed to that…

Best of luck!

Gabrielle

Klaviyo Champion + ATX Klaviyo Meetup host | Client Strategy Director at ebusiness pros - a lifecycle marketing agency based in Austin

A

Anonymous

Thanks @ebusiness pros,

I reached out to Chubbies Shorts (one of the lists i was subscribed to). They use Klaviyo and i’m hoping to talk w/ their CIO to understand what our email address’s consent attributes contain.

I’m not even done onboarding yet and don’t have. CSM so i reached out to my sales rep and onboarding specialist. as well.

Any additional help / context / soothing folks could provide would be great. I’m looking to understand this problem and prevent it happening in the future.

ebusiness pros

2025 Champion

Hey @nerdwithus2 - sounds like you’ve already taken the best steps you could!

While I don’t have an exact answer for what caused this, I can reassure you now with this: what you experienced is a rare, unusual thing and not at all part of the normal Klaviyo user experience. I’d keep an eye on your inbox and see what your CSM and onboarding specialist have to say - they can loop in Klaviyo support as well if needed.

Do you have any other questions about getting started with Klaviyo that I might be able to help point you in the right direction with now?

Gabrielle

Klaviyo Champion + ATX Klaviyo Meetup host | Client Strategy Director at ebusiness pros - a lifecycle marketing agency based in Austin

chloe.strange

Community Manager

Hi @nerdwithus2,

I see you’ve opened a support ticket for this - that will be a good next step for them to dig deeper into what occurred - you’re in good hands!

~Chloe

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