My sending domain shows "via" another domain

Question

Hello!

So I have two companies that I send email out from
1. SSRP & 2. Redox Medical Group

when I send emails out for Redox Medical Group, it shows

“info@redoxmedicalgroup.com via ssrpinstitute.org”

How do i get rid of the “via ssrpinstitute.org”

David To · Accepted Answer

Hey @mikepk14,Welcome to the Klaviyo Community!When you say you “send emails out for Redox Medical Group” is it sent from theSSRP Klaviyo account? If so then this is an expected behavior.From your screenshot, it appears you’re email is sent using a from-address ofinfo@redoxmedicalgroup.com, while the account’s branded sending domain is set up asssrpinstitute.org. Hence why you’re seeing the “info@redoxmedicalgroup.com via ssrpinstitute.org” in the email details.Additionally, I would discourage this practice of sending with a from address/domain of @redoxmedicalgroup.comwhile using a branded sending domain of @ssrpinstitute.org. Doing so causes a misalignment with inbox providers which can lead to increased bounces/blocks. In turn, this would negative impact your sender reputation.This sort of alignment is also a standard set forth by both Google and Yahoo. You can learn more about meeting these new sender requirements in the below Community post:

inboxingmaestro · Answer

Great inputs by @David To!Hi @mikepk14, here’s what should you do:I assume since these are 2 different companies, you must have 2 separate KL accounts with separate sending domains setup. For example:For Redox Medical Group:FROM domain: redoxmedicalgroup.comBranded sending domain (SPF/Return-Path domain): email.redoxmedicalgroup.comDKIM:email.redoxmedicalgroup.comDMARC: redoxmedicalgroup.comYou can followup the same above process for the other company.Let me know if you have any questions further.Regards,Mohsin

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